Why do I have to pay shipping costs?
The shipping costs for orders from the Winery will be charged when their amount is less than 40.00€. To avoid this cost, we suggest that you “atibar” (fill up) your wine cellar!
If it is possible to collect the order on site, at the Winery shop (Rua Dr. Carlos César Sotto Mayor Figueira, 15, 7960-296 Vidigueira), delivery costs will not be considered.
What should I do when I receive an order?
Upon delivery, check the condition of the packaging and its contents. If it shows serious external damage and the products are damaged, you should refuse the order. If you prefer, you may accept the order, specifically placing this information together with the signature required by the distributor (you should make a photographic record of the signature and of the information note of the damages, as well as of the damaged goods) upon delivery. You should contact the winery as soon as possible so we can file a claim with the carrier, collect the damaged product(s) and replace or refund them.
For this function we ask you to contact us via the Contacts page or by telephone.
Telephone: + 351 284 437 240 or + 351 939 190 460
Where can I receive my order?
Wherever is most convenient for you!
Our options will include delivery to your home, workplace or any other address that is more convenient.
How long does delivery take?
Deliveries are fast! As soon as we receive your order confirmation, we start processing it. This process will take up to 48 hours before being handed over to a carrier for delivery to the specified address.
Delivery times by the carrier will depend on the volume of the order and the time of year, to be honest! Please note that if you place an order in busy times of the year (e.g. Christmas, Easter, Valentine’s Day, …) the delivery service will take longer.
Once dispatched by the winery, deliveries are normally made:
Mainland Portugal – up to 2 to 3 days;
Portugal, autonomous regions (Azores and Madeira) – 5 to 10 days;
Spain – up to 5 days;
Continental Europe – 3 to 11 days;
Other countries – on request.
Can I schedule the delivery of my order?
Yes, we will be happy to set a delivery date for your order. It will be delivered a few days after it has been dispatched. For more information about the delivery time please check: How long does delivery take?
Do you deliver abroad? To which countries?
Yes. To Spain it will be easier! As for other countries of the European Union the process and delivery times are also more controlled. Regarding other European countries we will need some more information, for which we will contact you in due time. As for other parts of the world we ask you to contact us through the Contacts page or by telephone.
Telephone: + 351 284 437 240 or + 351 939 190 460
Will I receive the products of my order at the same time?
Preferably yes! It is possible that you may receive some boxes first and then (after 1 day) the rest of the order. This can be related to the logistics of the carrier who will do everything to deliver the order on time and correctly, or by the characteristics of the order: e.g. different types of volumes, such as 1.5 litre or 5 litre bottles, which are shipped as a new order different from the 0.75 litre bottles.
Is any documentation required to receive the order?
No documentation is required to receive your order at the specified address.
Can someone else receive my order for me?
Yes. If you are not at the specified address to receive the order, it can be received by another person who is at the same address.
What happens if the delivery fails?
If the delivery fails a new delivery will be scheduled for the following day.
It may happen, because the address is not recognised, the order is held up in a distribution centre. If this is the case, please contact us through the Contacts page or by telephone.
Telephone: + 351 284 437 240 or + 351 939 190 460
Can I choose to leave a parcel with the doorman or a neighbour?
Preferably, the order will be delivered to its addressee. We can arrange a change of address, if it is more convenient that way. We remind you, that any change in shipping will imply the extension of the delivery time!
I received a faulty product, what should I do?
In the event of this happening, which we regret, we ask you to check the suggestions in the Exchanges and Returns section.
Can I change the delivery address of my order?
Yes, we can arrange a change of address if it is more convenient that way.
We remind you that any change in the delivery will imply the extension of the delivery period!
I received an incorrect product, what should I do?
If this is the case, please contact us via the Contacts page or by phone.
Telephone: + 351 284 437 240 or + 351 939 190 460
How can I track my order?
You will be sent a code to track your order and check any information about it. If you have any difficulty checking it, please contact us via the Contacts page or by telephone.
Telephone: + 351 284 437 240 or + 351 939 190 460
Special size products
We will try to deliver the product, or products, chosen in the best way. For any question please contact us through the Contacts page or by telephone.
Telephone: + 351 284 437 240 or + 351 939 190 460
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